Terms & Conditions

Introduction:

• These terms and conditions govern your use of this website; by using this website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website.
• You must be at least 18 years of age to use this website. By using this website and by agreeing to these terms and conditions you warrant and represent that you are at least 18 years of age.
• By using this website and agreeing to these terms and conditions, you consent to our CAIN Equipment Australia Pty Ltd’s use of cookies in accordance with the terms of CAIN Equipment Australia Pty Ltd’s privacy policy.

Placing Your Order:

• You may place your order by filling in the order form on this website.
• When you place your order, we will issue you with an order number. We will do this by email.
• By placing an order, you make an offer to us to purchase the products you have selected based on these Terms and Conditions.
• We will confirm acceptance of your order when we send you an email confirming shipment of the goods you have ordered.
• If we cannot process or accept your order after payment is received we will contact you by email or telephone.
• WooCommerce reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at its sole discretion.

Payment Methods and Processing:

• Stripe accepts all major credit cards, including Visa, Mastercard, American Express, and more.
• Payment can also be made by direct deposit to our bank account. Orders paid for by direct deposit will not be processed until payment has been received.
• Please ensure that you include the order/ invoice number in the transaction description.
• Payment processing will not begin until we receive all the information we need.
• Orders placed on a weekend or a public holiday will not begin payment processing until the next business day.
• Business days are Monday through Friday, excluding Victorian public holidays.
• We process credit card payments after you click the “Submit My Order” button.
• For credit card and payments we will email a tax invoice to you with your order confirmation. 
• Your tax invoice is your proof of purchase.

Please Note:

• We will not accept credit cards issued by banks outside of Australia. Our preference in this instance is direct debit.
• Debit cards and cheque cards have daily spending limits that may substantially delay the processing of your order.
• You may be required to provide further identification for additional security reference checks.

GST:

• All prices quoted on this website are inclusive of GST except for items that are exempt from GST. Items that include GST, and the total GST paid will be clearly marked on the invoice.

Prices:

• CAIN Equipment Australia Pty Ltd always seeks to list Products with the most competitive prices.
• CAIN Equipment Australia Pty Ltd reserves the right to change prices for Products displayed at the CAIN Equipment Australia Pty Ltd website at any time.

Supply of Products:

• Subject to these Terms and Conditions, we will supply to you the Products indicated on your order confirmation.
• When your order items have been dispatched, we will email you to confirm shipment of each item including a tracking number for each item.

Refund Policy:

• If you find that the goods were damaged in transit or were faulty in some manner, please contact us within 24 hours of receiving the goods. We will organise for the return of the goods and arrange a credit towards your next purchase or send a replacement product. 
• Customers will incur the cost of return postage and be credited the purchase price only.

Delivery Times:

• All orders on this website are processed within 24 hours. If there are any unforeseeable delays, you will be contacted by our customer service team.
• Orders will be shipped to you by a Courier Service of our choosing.

Please Note:

• Once purchases have been dispatched, we cannot be held responsible for items lost or damaged in transit.
• With our nominated Courier Service we recommend that your nominated delivery address is one where someone is present to accept your delivery between the hours of 9.00am and 5.00pm. Our courier cannot guarantee a specific delivery date or time.
• Although every effort is made to ship your order according to the estimated delivery times provided, estimated ship times may change due to changes in supply or circumstances beyond our control. If your Product has not arrived after the estimated delivery time, please contact us here: orders@cainequip.com.au or phone 1800 46 22 46. 
• Title and risk of loss to all products will pass to you on delivery.

Products Damaged in Transit:

• All orders are delivered by our nominated Courier Service which is an independent courier company. Please do not assume that your package will be delivered by one service or another. Unless you tell us otherwise, we will choose the most appropriate delivery option as outlined above. Please consider the information below so you are aware of your obligations in relation to delivery options.

Warranty:

• CAIN Equipment Australia Pty Ltd offers a voluntary warranty on all products sold through this website. This warranty covers defects in materials and workmanship under normal use for a period of 90 days from the date of purchase.
• If a product is found to be defective during the warranty period, CAIN Equipment Australia Pty Ltd will repair or replace the product, or issue a refund at our discretion. This warranty does not cover damage caused by misuse, abuse, accidents, or unauthorised modifications.

Faulty Products:

• CAIN Equipment Australia Pty Ltd is proud to offer our customers quality products. We will endeavour to supply your purchase in good condition.

Limitation of Liability:

• Information on this website is provided ‘as is’ and we disclaim all representations, warranties and conditions, express or implied of any kind, including to the extent permitted by law, as to satisfactory quality or fitness for purpose.
• While we make every effort to ensure that the information contained within the website is complete, accurate and current, we expressly do not guarantee that the information is complete, accurate or current and assume no responsibility for any errors or omissions of any kind in the content of the website.
• We reserve the right to amend or supplement the information supplied on this website without prior notice.
• Links available on the website link to websites not maintained or controlled by us. We provide these links for your convenience and are not responsible for their content and do not endorse any pages linked to this website. This also applies to any links to which this website refers, whether directly or indirectly.
• We shall not be liable to any party for any direct, indirect, special, or consequential damages or any damages whatsoever resulting from loss of use, data, profits or expense whether in an action of contract, negligence, or other action arising out of any use of our services or in connection with the use or performance of this website, or the content of this website or referred to on this website or any other website you may access through this website.

Copyright:

• This website and its contents are subject to copyright.
• Other than for the purposes of fair dealing, criticism, review, study or research, you may not copy, print or store by electronic or any other means a part or the whole of this website or its contents.

General:

• You shall not assign any rights and obligations under these Terms and Conditions whether in whole or in part without the prior written consent of CAIN Equipment Australia Pty Ltd. Any unauthorised assignment shall be deemed null and void.
• If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Terms and Conditions and the remainder of the provisions in question shall not be affected thereby.
• Under the Trade Practices Act 1974 (“Act”), where implied conditions and warranties cannot be excluded, any liability in CAIN Equipment Australia Pty Ltd for breach of such conditions and warranties (other than a condition or warranty implied by section 69 of the Act) shall be limited, at the option CAIN Equipment Australia Pty Ltd , to the replacement of the Product(s) or the re-supply of the same Product(s); the payment of the cost of replacing the Product(s) or of acquiring equivalent Product(s).
• Neither our failure nor your failure to enforce any Term or Condition constitutes a waiver of such Term or Condition. Such failure shall in no way affect the right to later enforce such Term or Condition.
• CAIN Equipment Australia Pty Ltd reserves the right to change the Terms and Conditions of sale at any time.
• No CAIN Equipment Australia Pty Ltd employee or agent has the authority to vary any of the Terms and Conditions governing any sale.

Force Majeure:

• CAIN Equipment Australia Pty Ltd shall not be liable for any delay in performing any of its obligations under these Terms and Conditions if such delay is caused by circumstances beyond the reasonable control of CAIN Equipment Australia Pty Ltd, and CAIN Equipment Australia Pty Ltd shall be entitled to a reasonable extension of time for the performance of such obligations.

Governing Law:

• These Terms and Conditions shall be governed by and construed in accordance with the laws of Victoria and shall be subject to the non-exclusive jurisdiction of the courts of Victoria.